Cancellation and refunds
How to stop, what you get back, and what happens to your store.
Last updated: 1 September 2026
Cancelling is a button in the panel. There is no retention call and no notice period.
Cancelling
Cancel whenever you like from your account settings. Your store keeps working until the end of the period you have already paid for, and then goes offline. Nothing is charged again.
Refunds
If you cancel within fourteen days of your first payment, write to us and we refund it in full. After that, we do not refund the remainder of a period part-way through, because the service was available to you throughout it.
Yearly plans
A yearly plan cancelled in the first fourteen days is refunded in full. Cancelled later, it runs to the end of the year you paid for rather than being refunded pro rata.
Your data after cancelling
Products, customers and orders stay exportable for ninety days after the store closes. Reactivate inside that window and everything is exactly where you left it; after it, the data is deleted.
This service is operated by Walrus Technology LLC, 30 North Gould Street, Suite N, Sheridan, WY 82801, United States.
To request a refund, please contact us.