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Anything about plans, moving an existing shop, or what is included.
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Contact
Ask us anything before you start.
Questions about plans, moving a shop you already run, or whether something is included? Write to us and a real person answers.
Ways to reach us
A real person answers, usually within the hour.
Live chat
Quick questions while you are setting your shop up.
Open chat
Weekdays, 09:00–18:00 CET
Help centre
Step-by-step guides for every part of the panel.
Browse guides
8 guides, more coming
Migration help
Moving from another platform? We import your catalogue for you.
See how moving works
Free on every plan
Before you write
Quick answers to the usual questions.
How fast do you actually reply?
On weekdays, usually within a couple of hours. Outside working hours it can be the next morning, and we say so rather than leaving you waiting.
Can you move my existing shop for me?
Yes. Send us an export from your current platform and we import products, customers and orders. It is free on every plan and takes a day or two.
Do I need an account to ask a question?
No. Write to us before signing up for anything; we would rather answer first than have you subscribe and find out it is not a fit.
Is there phone support?
Phone support is included on the Scale plan. On Start and Grow we answer by email and chat, which is faster for most questions anyway.